Dr. Rowland and the staff would like to thank you for entrusting the care of your pets with us, during this coronavirus (COVID-19) pandemic. We want to assure you, Rowland Animal Clinic is open, and will continue to provide services at this time.
However, during this serious situation, Dr. Rowland is limiting direct contact, in order to focus on a safe and healthy atmosphere for you as well as your pets, and our staff.
In the meantime, please be patient with us. There may be frequent changes in how we will be conducting business, as this is uncharted territory for us as well. Presently, Dr. Rowland is planning to stay open in order to continue to provide the best care for your pets.
At this time, we are limiting ONE client to enter with a pet for an appointment. A mask MUST be properly worn at all times while you are in the building. Therefore, we ask that you follow the steps below for the safety of all:
⦁ Currently, when you arrive at Rowland Animal Clinic, please remain in your vehicle and call to check in.
- A staff member will call you on your mobile phone to let you know when a sanitized room is ready for your pet's appointment.
- If you are bringing your pet for a tech visit, please call to check in. A staff member will call you when a technician is ready to see your pet. You will be asked to meet the tech at the door and return to your vehicle until your pet is ready.
⦁ If you need any medicine refills, please call 24 hours ahead to give us ample time to fill it. If your prefer curbside pick up, Please call upon arrival and we will deliver your order to your car as quickly as possible. Pre- payment over the phone will further reduce direct contact.
⦁ If you are not feeling well or may be at risk of exposure to the coronavirus, please ask a healthy friend or family member to transport your pet to the clinic on your behalf. Otherwise, please reschedule your appointment.
Dr. Rowland is taking this situation very seriously. We appreciate your cooperation during this time. Please continue to follow us on Facebook or Instagram as updates arise from the CDC, AVMA, and AAHA.
Thank you again for your patience.