Dr. Rowland and the staff would like to thank you for entrusting the care of your pets with us, during this coronavirus (COVID-19) pandemic. We want to assure you, Rowland Animal Clinic is open, and will continue to provide services at this time. However, during this serious situation, Dr. Rowland is limiting direct contact, in order to focus on a safe and healthy atmosphere for you as well as your pets, and the staff.
In the meantime, please be patient with us. There may be frequent changes in how we will be conducting business, as this is uncharted territory for us as well. Presently, Dr. Rowland is planning to stay open in order to continue to provide the best care for your pets.
As previously stated, at this time, we are limiting any human client to enter the building. Therefore, we ask that you follow the steps below for the safety of all:
⦁ Currently, when you arrive at Rowland Animal Clinic, remain in your car with your pet. We ask instead, for you to please call us, and let us know of your arrival for your appointment . A staff member will bring your pet into the clinic for his or her examination and then return to you in the parking lot. Dr. Rowland is relaying any information regarding your pet's visit via mobile phone. Follow- up instructions, and any medications will be provided at this time, as well as our being able to take payments for services provided.
⦁ If you need any medicine refills, please call ahead to give us ample time to fill it. When you arrive to pick up your medication, please call us upon arrival. We will deliver your order to your car as quickly as possible. Pre- payment over the phone will further reduce direct contact.
⦁ If you are not feeling well or may be at risk of exposure to the coronavirus, please ask a healthy friend or family member to transport your pet to the clinic on your behalf. Otherwise, please reschedule your appointment.
Dr. Rowland is taking this situation very seriously. We appreciate your cooperation during this time. Please continue to follow us on Facebook or Instagram as updates arise from the CDC, AVMA, and AAHA.
Thank you again for your patience.